Strategic Leadership
I intervene in structural product decisions and work with the product team to redirect the projects where commercial or architectural risk exists.
Search & Refine
Redirected four independent BU search redesigns into a unified platform capability powering ~2.3M daily searches
View case study
Buyer strategy
Co-shaped Buyer Strategy pillars that shifted roadmap investment toward Search & Discovery and new uer onboarding.
Shipping transparency
Reframed Shipping Transparency from UI enhancement to a commercial trust lever, delivering +6.6% Purchase uplift
View case study
Tangram Design System
Repositioned Tangram as strategic infrastructure enabling server-driven UI and cross-app brand coherence
View case study
Mentorship
I develop people deliberately to align individual strengths and interests with organisational needs while accelerating professional growth.
Winter mentor
As a Winter Mentor, I supported a senior copywriter navigating a strategic career pivot. Through structured conversations around strengths, positioning, and long-term direction working towards a professional development plan.
Mentorship at Trade Me
I have mentored designers from intern through to senior level, supporting career progression, promotion readiness, and capability development. My focus is on helping individuals identify what they are genuinely strong at, whether systems thinking, research and align that to meaningful business impact to strengthening both the people and the team.
Organisational Influence
I create alignment across business units and disciplines without formal mandate, reducing fragmentation at scale.
Search & Refine
Unified four semi-autonomous BUs under a shared Search refinement model, influencing roadmap pivot
View case study
Shipping transparency
Led three Shipping squads across Seller and Buyer surfaces to deliver architectural coherence
View case study
Tangram Design System
Established Tangram governance group, restoring cross-BU adoption and ownership
View case study
Change Leadership
I shift behaviour across teams and systems, not just interfaces.
Tangram Design System
Reversed 50% decline in Tangram adoption, achieving 3x increase in usage within 3 months
View case study
Design rituals
Stabilised cross-design collaboration during organisational restructure through setting up new process and working on the team culture.
Search & Refine
Institutionalised a documented Search framework adhered to for 4+ years
View case study
Visions
I translate product strategy into compelling future-state visions that align teams, influence executive belief, and create directional clarity for multi-year investment.
Tangram Design System Vision
I defined and led a future-state vision for the Tangram design system, articulating clear principles and aligning them with evolving brand direction and platform shifts (including server-driven UI). By consistently communicating the strategic intent to senior stakeholders, I maintained momentum and secured ongoing support for Tangram as infrastructure rather than a visual refresh.
Property vision
I was asked to bring the Property strategy to life through a design vision that could inspire internal teams and executive leadership. Navigating high ambiguity, I created a forward-looking narrative that clarified strategic opportunity, generated strong internal alignment, and was presented onward to the Trade Me Board as a compelling articulation of the platform’s future direction.
Strategic Prioritisation
I make deliberate trade-offs that protect long-term platform integrity over local optimisation.
Shipping transparency
Prioritised Search over Listing Page in Shipping initiative to maximise behavioural leverage.
View case study
Buyer strategy
Partnered with Principle product manager to insure a user lease was achieved in the strategy.
View case study
Search & Refine
Redefined BU-specific search title pattern to protect cross-platform cohesion.
View case study
Business Impact
I tie design architecture decisions directly to measurable commercial outcomes and risk mitigation.
Search & Refine
Protected core revenue by migrating ~2.3M daily searches with zero metric degradation and delivered statistically significant +3% CTR uplift in mobile Search
View case study
Shipping transparency
+6.6% Purchase uplift and +3.9% Watchlist uplift via Shipping Transparency
View case study
Platform Thinking
I shape structured models that balance constraint, scale, and durability to achieve reusable capabilities that compound over years rather than peak at launch.
Search & Refine
Reduced thousands of refinements into 7 scalable interaction types adopted across 4 BUs. This enabled 10+ Property refinements over 4 years with zero front-end rebuild.
View case study
Shipping transparency
Established structured shipping architecture reused across millions of listings.
View case study
Design systems
I design and evolve systems that create consistency, scalability, and delivery efficiency across products. I combines visual foundations, component architecture, governance models, and engineering alignment to ensure systems are built to last.
Tangram Design System
As Principal Product Designer, I led the vision and rebuild of Tangram, Trade Me’s mobile design system. I repositioned it as strategic infrastructure aligned to brand evolution and future platform needs. Within three months trust has been restored.
View case study
UX research
I am confident in designing and conducting qualitative research, including writing discussion guides, running interviews, and synthesising insights into clear opportunity areas. I ensure research connects directly to behavioural data and measurable outcomes so that insights inform prioritisation, not just documentation.
Workshops & Facilitation
I design and facilitate workshops that create alignment across disciplines and business units. Whether defining strategy, clarifying opportunity spaces, or resolving ambiguity. I structure sessions to drive clear decisions, shared understanding, and forward momentum.
Prototyping
I am highly proficient in advanced Figma prototyping, using the latest interaction techniques to simulate realistic user flows for validation and stakeholder alignment. I actively explore emerging tools such as AI-powered development workflows (e.g., Figma Make, Lovable) to increase speed, fidelity, and experimentation capability.
Delivery Framwords
I am experienced in established delivery frameworks including Design Thinking, Continuous Discovery, Shape Up and Double Diamond, applying them pragmatically.
And more
My practice includes accessibility considerations across web and mobile, data-informed decision-making, and defining UX metrics that measure behavioural change in support of business outcomes. These foundations underpin all strategic and platform-level work.
Strategic Leadership
I intervene in structural product decisions and work with the product team to redirect the projects where commercial or architectural risk exists.
Search & Refine
Redirected four independent BU search redesigns into a unified platform capability powering ~2.3M daily searches
View case study
Buyer strategy
Co-shaped Buyer Strategy pillars that shifted roadmap investment toward Search & Discovery and new uer onboarding.
Shipping transparency
Reframed Shipping Transparency from UI enhancement to a commercial trust lever, delivering +6.6% Purchase uplift
View case study
Tangram Design System
Repositioned Tangram as strategic infrastructure enabling server-driven UI and cross-app brand coherence
View case study
Mentorship
I develop people deliberately to align individual strengths and interests with organisational needs while accelerating professional growth.
Winter mentor
As a Winter Mentor, I supported a senior copywriter navigating a strategic career pivot. Through structured conversations around strengths, positioning, and long-term direction working towards a professional development plan.
Mentorship at Trade Me
I have mentored designers from intern through to senior level, supporting career progression, promotion readiness, and capability development. My focus is on helping individuals identify what they are genuinely strong at, whether systems thinking, research and align that to meaningful business impact to strengthening both the people and the team.
Organisational Influence
I create alignment across business units and disciplines without formal mandate, reducing fragmentation at scale.
Search & Refine
Unified four semi-autonomous BUs under a shared Search refinement model, influencing roadmap pivot
View case study
Shipping transparency
Led three Shipping squads across Seller and Buyer surfaces to deliver architectural coherence
View case study
Tangram Design System
Established Tangram governance group, restoring cross-BU adoption and ownership
View case study
Change Leadership
I shift behaviour across teams and systems, not just interfaces.
Tangram Design System
Reversed 50% decline in Tangram adoption, achieving 3x increase in usage within 3 months
View case study
Design rituals
Stabilised cross-design collaboration during organisational restructure through setting up new process and working on the team culture.
Search & Refine
Institutionalised a documented Search framework adhered to for 4+ years
View case study
Visions
I translate product strategy into compelling future-state visions that align teams, influence executive belief, and create directional clarity for multi-year investment.
Tangram Design System Vision
I defined and led a future-state vision for the Tangram design system, articulating clear principles and aligning them with evolving brand direction and platform shifts (including server-driven UI). By consistently communicating the strategic intent to senior stakeholders, I maintained momentum and secured ongoing support for Tangram as infrastructure rather than a visual refresh.
Property vision
I was asked to bring the Property strategy to life through a design vision that could inspire internal teams and executive leadership. Navigating high ambiguity, I created a forward-looking narrative that clarified strategic opportunity, generated strong internal alignment, and was presented onward to the Trade Me Board as a compelling articulation of the platform’s future direction.
Strategic Prioritisation
I make deliberate trade-offs that protect long-term platform integrity over local optimisation.
Shipping transparency
Prioritised Search over Listing Page in Shipping initiative to maximise behavioural leverage.
View case study
Buyer strategy
Partnered with Principle product manager to insure a user lease was achieved in the strategy.
View case study
Search & Refine
Redefined BU-specific search title pattern to protect cross-platform cohesion.
View case study
Business Impact
I tie design architecture decisions directly to measurable commercial outcomes and risk mitigation.
Search & Refine
Protected core revenue by migrating ~2.3M daily searches with zero metric degradation and delivered statistically significant +3% CTR uplift in mobile Search
View case study
Shipping transparency
+6.6% Purchase uplift and +3.9% Watchlist uplift via Shipping Transparency
View case study
Platform Thinking
I shape structured models that balance constraint, scale, and durability to achieve reusable capabilities that compound over years rather than peak at launch.
Search & Refine
Reduced thousands of refinements into 7 scalable interaction types adopted across 4 BUs. This enabled 10+ Property refinements over 4 years with zero front-end rebuild.
View case study
Shipping transparency
Established structured shipping architecture reused across millions of listings.
View case study
Design systems
I design and evolve systems that create consistency, scalability, and delivery efficiency across products. I combines visual foundations, component architecture, governance models, and engineering alignment to ensure systems are built to last.
Tangram Design System
As Principal Product Designer, I led the vision and rebuild of Tangram, Trade Me’s mobile design system. I repositioned it as strategic infrastructure aligned to brand evolution and future platform needs. Within three months trust has been restored.
View case study
UX research
I am confident in designing and conducting qualitative research, including writing discussion guides, running interviews, and synthesising insights into clear opportunity areas. I ensure research connects directly to behavioural data and measurable outcomes so that insights inform prioritisation, not just documentation.
Workshops & Facilitation
I design and facilitate workshops that create alignment across disciplines and business units. Whether defining strategy, clarifying opportunity spaces, or resolving ambiguity. I structure sessions to drive clear decisions, shared understanding, and forward momentum.
Prototyping
I am highly proficient in advanced Figma prototyping, using the latest interaction techniques to simulate realistic user flows for validation and stakeholder alignment. I actively explore emerging tools such as AI-powered development workflows (e.g., Figma Make, Lovable) to increase speed, fidelity, and experimentation capability.
Delivery Framwords
I am experienced in established delivery frameworks including Design Thinking, Continuous Discovery, Shape Up and Double Diamond, applying them pragmatically.
And more
My practice includes accessibility considerations across web and mobile, data-informed decision-making, and defining UX metrics that measure behavioural change in support of business outcomes. These foundations underpin all strategic and platform-level work.